Privacy Policy

1. Data Controller

The controller of the personal data described in this policy is PT Agridesa Panen Makmur, domiciled in Menteng, Jakarta Pusat, Indonesia. For any question, request, or objection regarding your personal data, contact us at info@agridesa.com.

2. Data We Collect

We collect personal data that you provide directly and data collected automatically when you use our site:

• Contact data — name, email address, phone number, and organization name that you submit through our contact form or when expressing interest in our programs.
• Program interaction data — messages and information you share through the WhatsApp chatbot for the CAFE Digital program (number +62 821-2929-8733), including conversation content you voluntarily submit.
• Technical and usage data — cookies, IP address, browser and device type, and page-usage analytics collected to understand and improve site performance.

This site is informational. Transactions and account activity take place in the Agridesa application (app.agridesa.com), which is governed by its own terms and privacy policy.

3. Purposes of Use

We process your personal data for the following purposes:

• Responding to your questions, requests, and communications.
• Providing relevant information about Agridesa programs, services, and updates.
• Operating and administering field programs, including the CAFE Digital program.
• Maintaining security, measuring performance, and improving the site experience.
• Complying with applicable legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the basis of the consent you provide when you submit a form, initiate a conversation, or voluntarily share data with us. You may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. In certain cases we may also process data to comply with a legal obligation or a legitimate interest that does not override your rights.

5. Sharing with Third Parties

We do not sell your personal data. To deliver certain programs, we may share limited data with implementing partners we work with — for example Good Return and PLUS for the CAFE Digital program — solely to the extent needed for those programs. We may also use trusted service providers (such as hosting and analytics providers) that process data on our behalf under agreements that safeguard its confidentiality and security.

6. Storage and Security

We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to data is limited to those who need it. Nevertheless, no method of electronic transmission or storage is fully secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as needed to fulfil the purposes for which it was collected, or for as long as required by applicable law. Once the retention period ends or upon a valid erasure request, data is deleted or anonymized.

8. Your Rights as a Data Subject

Under the PDP Law, you have the right to:

• Access and obtain a copy of the personal data we process about you.
• Request correction or updating of inaccurate or incomplete data.
• Request deletion or destruction of your personal data.
• Withdraw your consent to the processing of your personal data.
• Object to certain processing and lodge a complaint.

To exercise these rights, contact us at info@agridesa.com. We will respond to your request within a reasonable time in accordance with applicable rules.

9. Cookies

Our site uses cookies and similar technologies to run core site functions and measure page performance. You can manage or disable cookies through your browser settings; disabling certain cookies may affect some site functions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once published on this page. We encourage you to review this policy periodically.

11. Contact Us

For questions or requests regarding your personal data and this policy, contact our Data Protection Officer: